Frequently Asked Questions
Everything you need to know about your MINISFORUM purchase and support.
Where do you ship from and what are the delivery times?
Orders placed on MINISFORUM EU are typically shipped from our local European warehouses to ensure fast delivery. Shipping usually takes 3-7 business days depending on your specific location within the EU.
What is the warranty policy for MINISFORUM Mini PCs?
All our products come with a standard 2-year limited warranty. This covers hardware defects and technical issues under normal usage conditions. Our dedicated EU support team is available for troubleshooting and RMAs.
What is your return policy?
We offer a 30-day return window for products in their original condition and packaging. If you are not satisfied with your purchase, please contact our support team to initiate a return and receive a refund.
Are there any hidden customs duties or taxes for EU customers?
No, since we ship from within the European Union, the price you see at checkout includes VAT and there are no additional customs duties or import taxes for orders delivered within EU member states.
What payment methods do you accept?
We accept a variety of secure payment options including major credit cards (Visa, Mastercard, American Express), PayPal, and localized payment methods like Klarna or Giropay depending on your country.
Can I upgrade the RAM or Storage on my Mini PC?
Most MINISFORUM models are designed with upgradeability in mind. You can typically expand the DDR memory or add an additional M.2 SSD/SATA drive without voiding your warranty, provided no physical damage is caused during the process.